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ISO 9001 is the international standard for Quality Management Systems.  

ISO 9001 provides organizations with a focused, knowledgeable, scientific and proven approach to the management of business activities, ensuring customer satisfaction and continuous improvement of operational efficiency and effectiveness.

Every organization aims to improve the way it operates; said improvement may be in the form of increasing market share, reducing costs, managing risk more effectively or improving customer satisfaction. The quality management system forms the framework for monitoring and improving your performance in your chosen field.

Today, ISO 9001 is the world's most established quality infrastructure and is used by 897,000 institutions in 170 countries around the world.

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ISO 9001 Quality Management System is based on 7 principles.  These are:

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  • Customer oriented organization

  • Leadership

  • Personnel responsibilities

  • Process approach

  • Relationship management

  • Evidence-based decision-making process

  • Improvement

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ISO 9001 Benefits:

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  • competitive advantage

  • Improvement of business performance and business risk  management

  • Investment attractiveness, increasing brand reputation and removing barriers to trade

  • financial savings

  • Operational efficiency and reduction of waste

  • Encouraging internal communication and increasing morale

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